Help Center

Welcome to the Help Center. Here you’ll find answers to Frequently Asked Questions. Don’t see the answer you’re looking for? Select the most relevant topic you can find and there’s a simple form for your question.

Is your topic not covered? No problem, contact us.

Online Store

Company	Contact
Your book is out of stock at Amazon, how do I order it?	Online Store, Products
Why buy from The Youth Cartel?	Online Store, Policies
Where do I put a coupon code?	Online Store, Payments
What’s your standard shipping time?	Online Store, Shipping
Snap! I forgot to add my coupon code.	Online Store, Payments
Shipping Policy	Online Store, Policies, Shipping
Return Policy	Online Store, Policies
Reprint / Resend Receipts	Online Store, Payments, Policies
Purchase Orders, Invoices, and Payments	Existing Retailers, Online Store, Payments, Retailers
Product Samples	Online Store, Products
Privacy Policy	Online Store, Policies
Payment Methods	Online Store, Payments
Oops! I gave you the wrong shipping address. What do I do?	Online Store, Shipping
My download link isn’t working. What do I do?	Online Store, Products
I need a copy of my receipt or invoice…	Online Store, Payments
I live in Canada, can you ship to a friend in the United States and I can pick it up there?	Online Store, Shipping
How much inventory do you have?	Online Store, Products
How do I place an order over the phone?	Online Store, Payments
How do I pay an invoice?	Online Store, Payments
How do I buy your books in Europe?	Online Store, Shipping
How can I track my order?	Online Store, Shipping
Help! My order is damaged!	Online Store, Policies, Shipping
Having Trouble with a Credit Card?	Online Store, Payments
Do you support your products if they are purchased at another retailer?	Online Store, Products
Do you ship to the United Kingdom?	Online Store, Shipping
Do you sell a digital version of your books?	Online Store, Products
Do you offer bulk discounts?	Online Store, Products
Backorders	Online Store, Products
All About Free Shipping	Online Store, Shipping

Company	Contact
Where can I find the course I’ve signed up for?	Cartel Courses
Where can I find past Cartel Courses I’ve already taken?	Cartel Courses
When I take a course who am I interacting with?	Cartel Courses
What do I get when I complete a Cartel Course?	Cartel Courses
I’ve got an idea for a Cartel Course, are you open to that?	Cartel Courses
How many courses can I take?	Cartel Courses
How long does each course take to complete?	Cartel Courses
How do I share what I’m learning with my team or boss?	Cartel Courses
How do I get a discount for my whole team?	Cartel Courses
How do Cartel Courses work?	Cartel Courses
Can I use this stuff to train my volunteer team?	Cartel Courses
Can I take the course again or watch the videos again?	Cartel Courses

Cartel Courses

Company	Contact
Sample Two Day Schedule	General Information, Youth Ministry Coaching Program
Paying for Your Cohort	Payment and Travel Information, Youth Ministry Coaching Program
Overview of the Youth Ministry Coaching Program	General Information, Youth Ministry Coaching Program
Onramp Cohort	General Information, Youth Ministry Coaching Program
Nonprofit Ministry Leader Cohort	General Information, Youth Ministry Coaching Program
Cohorts Currently Forming	General Information, Youth Ministry Coaching Program
Cohort History of the Youth Ministry Coaching Program	General Information, Youth Ministry Coaching Program
Basic Travel, Accommodations, & Scheduling Info	Payment and Travel Information, Youth Ministry Coaching Program

Youth Ministry Coaching Program

Company	Contact
If I register now, can I add to or make changes to my registration later?	Event Policies
Event Cancellation Policy	Event Policies
Do you offer discounts for denominations or other groups?	Event Policies

Event Policies

Company	Contact
How much is registration?	Middle School Ministry Campference, Registration
Campference Housing	Middle School Ministry Campference, Travel & Lodging

Middle School Ministry Campference

Company	Contact
If I register now, can I add to or make changes to my registration later?	Event Policies
Event Cancellation Policy	Event Policies
Do you offer discounts for denominations or other groups?	Event Policies

Youth Cartel Missions

Company	Contact
What’s in the job bank email?	Job Bank
How much does it cost to post a job?	Job Bank
How long are jobs posted on your site?	Job Bank
How do I remove a job posting?	Job Bank

Job Bank

Company	Contact
Types of Products	New Retailers, Retailers
Terms of Return	Existing Retailers, Retailers
Standard Terms	New Retailers, Retailers
Shipping Options	Existing Retailers, Retailers
Returns	Existing Retailers, Retailers
Purchase Orders, Invoices, and Payments	Existing Retailers, Online Store, Payments, Retailers
Product Information	Existing Retailers, Retailers
Product Availability	Existing Retailers, Retailers
Online Payments and Account History	Existing Retailers, Retailers
Interested in Becoming a Cartel Publishing Retailer?	New Retailers, Retailers
Digital Product Terms	New Retailers, Retailers
Digital Files of Cartel Products	Existing Retailers, Retailers
Can I Place an Order via Electronic Data Interchange (EDI)?	New Retailers, Retailers
Advanced Shipment Notifications (ASN)	Existing Retailers, Retailers

Publishing Retailers

Company	Contact
Do you sell Cartel gear?	Miscellaneous